Full Terms and Conditions
EXCHANGES AND REFUNDS
We do not offer refunds, except in the event of the performance being cancelled.
If a customer is no longer able, or no longer wishes, to attend a performance we can offer an exchange to another performance or a credit voucher; provided we are contacted at least 48 hours before the performance by the ticket booker. Credit Vouchers are valid for 1 year from the date of issue. From March 2023, the Royal Court will charge a £1 administrative fee per ticket (capped at £5) for the service; this applies if exchanging tickets to credit. If the customer is a Friend or Good Friend, this fee is waived.
If a customer exchanges tickets to a date where there are no seats remaining in that price band, we will price match to the nearest price band available. We do not do refunds/partial refunds of any kind.
Tickets cannot be resold through unauthorised third parties. If a ticket is transferred or resold in breach of this condition, the bearer of the ticket or the person claiming the right to attend the event will be refused admission to the event and any memberships you may have with the Royal Court will be terminated.
If an event has sold out, we are happy to try and re-sell your tickets once we have sold all of our own available tickets, including any last minute holds we may have. Please note that we cannot guarantee the re-sale of your tickets. If they are re-sold, you will be issued with credit, which is attached to your Royal Court customer record and can be spent on future tickets at the Royal Court. This credit voucher is valid for 1 year.
In the event of a performance being cancelled, customers will be offered: the full purchase cost of the ticket to be refunded via the original payment method; a refund to credit that is valid for 1 year from the date of issue; an exchange for another performance at the Royal Court.
The Royal Court reserves the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. The Royal Court does not have understudies and so it may be necessary to cancel a performance at short notice due to cast indisposition. For this reason, please ensure the Box Office has your correct contact details.
Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date.
AGE GUIDANCE
Many of our shows come with an age guidance of 14+ and for some productions this may be higher. Age guidance for each production can be found on our website and if you have any concerns before booking, please contact a member of the Box Office on 020 7565 5000 or by emailing boxoffice@royalcourttheatre.com.
BOOKING FEES
The Royal Court Theatre does not charge a booking fee for E-tickets booked through the Box Office or online.
Tickets for productions at other venues in the West End or elsewhere may incur a booking fee.
Tickets purchased through third party agents may incur additional fees.
TICKET DELIVERY
Tickets can be delivered as E-tickets or paper tickets collected at Box Office. E-tickets will be free, but collection at Box Office will incur a £1 fee. This is a part of the ongoing commitment to our Sustainability Policy.
E-tickets can be shown on a smart phone or tablet. If customers do not have a suitable device, the ticket can be printed at home. If a customer does not have access to a suitable device or a printer, please speak to a member of box office staff on arrival at the building.
RESERVATIONS
Group bookings will only be held until 1 week before the performance. If payment is not made, then the seats will be released. Please note, that we do not give notice ahead of the seats being released.
THEATRE TOKENs
Theatre Tokens can only be redeemed in person, or by telephone. We are currently only able to sell Theatre Tokens in person. We will be able to offer this service again, once we have reopened our in–person box office at the Royal Court Theatre.
GIFT VOUCHERS
An online Gift Voucher can be purchased for any amount up to £1000. When purchasing a Gift Voucher, it is possible to send it to yourself or directly to a recipients email address. You can also specify the date that the Gift Voucher will be emailed to the recipient (within 12 months of the purchase date).
The Gift Voucher can be redeemed online, by phone or direct with the Box Office at the Royal Court. If not redeemed within 1 year, the Gift Voucher will expire.
Gift Vouchers are not accepted by our Bar and Kitchen or Bookshop.
If you are trying to redeem a Gift Voucher and are getting an error message, please contact the Box Office on 020 7565 5000.
YOUR VISIT
The management reserves the right, in combination with any other statements that may be displayed on the premises to:
- Refuse admission of the ticket holder to the premises.
- Request the ticket holder to leave the premises.
- Refuse admission to the auditorium of latecomers or delay entry until a suitable break or interval in the performance/event.
- Cancel or abandon a performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.
Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to re-admit them. This may not be always be possible. Re-admittance may be refused if there is no appropriate moment or admittance will cause disruption. No refund or exchange will be offered.
Smoking is prohibited within all buildings.
The use of photographic or recording equipment is not allowed within the building.
Customers should not bring large bags or bulky items with them to the Royal Court.
The Royal Court cannot permit glassware to be brought into the auditorium. Plastic cups are provided at the bars.
Mobile phones, pagers, watches and other portable electrical devices must be silenced, including vibration functions, before entering the auditorium.
Physical trigger warnings and emotive content warnings for productions will be listed on our website and emailed to bookers ahead of their visit to the theatre.